QUESTIONS & ANSWERS HELP CENTER

📱Buy, Sell & Cash for PhonesGet answers to your most common questions about buying, selling, and trading in phones with Case Of Spades.

Selling Your Phone – FAQs

Q: How do I sell my phone to Case Of Spades?
A: Selling your phone is simple:
1. Get a Quote: Select your device model, condition, and carrier on our website.
2. Ship It for Free: We provide a prepaid shipping label.
3. Get Paid Fast: Once we inspect your device, you’ll receive payment via PayPal, bank transfer, or store credit.Q: How is my phone’s value determined?
A: The value of your phone is based on:
- Model & Storage: Newer models and larger storage capacities typically have higher resale value.
- Condition: Devices in "Like New" or "Good" condition receive higher offers.
- Market Demand: Popular models may have higher trade-in value.Q: What condition does my phone need to be in?
A: We accept phones in various conditions:
- Like New: No visible scratches, fully functional.
- Good: Light wear and tear, 100% functional.
- Fair: Noticeable scratches or minor damage, but fully operational.Q: How long does it take to get paid?
A: Payments are typically processed within:
- 2–3 business days after we receive and inspect your device.
- Payments are made via PayPal, bank transfer, or store credit.Q: Can I sell multiple phones at once?
A: Yes! You can sell multiple devices by:
- Adding them to your cart when requesting quotes.
- Contacting our bulk trade-in team for large-volume sales.Q: What if my phone is damaged?
A: We still accept damaged devices, including:
- Cracked screens.
- Scratched or dented bodies.
- Malfunctioning buttons or ports.
- Note: Damaged phones may receive lower offers.

Trade-In & Cash for Phones – FAQs

Q: How does the trade-in program work?
A: Trade in your old phone for cash or store credit:
1. Get a Trade-In Quote: Enter your phone model and condition.
2. Ship Your Device: Use the free prepaid shipping label.
3. Receive Payment: Choose between cash or store credit (store credit may include a bonus value).Q: Can I use my trade-in credit toward a new purchase?
A: Yes! You can apply your trade-in value as store credit when purchasing a pre-owned or refurbished phone from our website.Q: What if my trade-in device is worth less than the estimated quote?
A: After inspection, if your device’s condition doesn’t match your description:
- We’ll send you an updated offer.
- You can choose to accept or decline.
- If you decline, we’ll return your device for free.Q: Do you accept locked or carrier-specific phones?
A: Yes, we accept carrier-locked devices from:
- AT&T, Verizon, T-Mobile, and other carriers.
- However, unlocked phones typically have higher resale value.Q: Can I trade in a phone that is still under contract or lease?
A: No, we do not accept phones that are:
- Under a contract or financing plan.
- Reported as lost or stolen.
- Activation locked (e.g., iCloud, Google, or Samsung accounts).

Trade-In & Cash for Phones – FAQs

Q: Are the phones you sell unlocked?
A: We offer:
- Unlocked phones that work with any carrier.
- Carrier-specific phones (AT&T, Verizon, T-Mobile, etc.).
- Each listing will specify the phone’s carrier status.Q: Do the phones come with a warranty?
A: Yes! All certified pre-owned phones include:
- A 30-day return policy.
- A limited warranty covering defects.
- Parts-only sales are sold as-is, without a warranty.Q: Are the phones tested before being sold?
A: Yes, all devices undergo:
- Multi-point testing for functionality.
- Battery health and performance checks.
- IMEI verification to ensure they are not stolen or blacklisted.Q: What payment methods do you accept?
A: We accept:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover.
- PayPal & Venmo.
- Buy Now, Pay Later options (e.g., Klarna, Affirm).
- Bank Transfers for larger purchases.Q: What is your return policy?
A: For buyers, we offer:
- 30-day returns on certified pre-owned phones.
- No returns on "Parts Only" devices.
- Phones must be returned in original condition with all included accessories.Q: Do you offer financing or installment plans?
A: Yes! We partner with third-party services like Klarna or Affirm to offer buy now, pay later options.Q: How do I track my order?
A: Once your order ships, you will receive a tracking number via email. You can track your order directly from:
- The Order History page in your account.
- The shipping carrier’s website (UPS, FedEx, USPS).

CASH FOR PHONE PRICE LIST (please note that all payments are subject to phone conditions and models)

Shipping, Privacy & Security – FAQs

Q: Is shipping free?
A: Yes! We offer free shipping on:
- All trade-ins and sales.
- Purchases over $100.Q: How do you protect my personal data?
A: We use:
- Secure encryption for all transactions.
- Privacy-compliant data handling.
- Your personal information is never shared or sold.Q: What happens if my phone is lost during shipping?
A: We provide shipping insurance on all trade-ins and purchases, covering any lost or damaged items.Still have questions?
Reach out to our Customer Support Team via:
- Phone: 305-457-9860
- Web form: Submit your inquiry below using the webform📲 Remember you can always Buy, Sell & Trade with Confidence at Case Of Spades

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contact us:

Contact Information:Phone: 305-457-9860
Location: 12555 BISCAYNE BLVD UNIT #133 NORTH MIAMI, FL 33181